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At Chime, we firmly imagine that our members’ expertise with our merchandise is on the core of our success. That’s why we repeatedly go the additional mile by investing in easy, lovely, straightforward experiences that enable our members to regulate their cash and make progress in direction of their objectives. At each flip, we work to greatest serve our members’ wants—and exceed their expectations.
“Being as near our member base as attainable is on the coronary heart of our long-term success as a result of they’ve a lot potential to drive innovation and guarantee we’re being considerate about what we create and assembly their wants. Our members are the individuals who will give us nice concepts or inform us when one thing isn’t working. We discuss being member obsessed, and we’re—and certainly one of our objectives is to construct a Chime they’re as obsessive about as we’re with them.”
— Nic Cadwallader, Chime’s VP of Member Expertise
A substantial a part of our members’ expertise is their belief in Chime, which is foundational to our enterprise and, in consequence, our primary precedence at Chime. Our greatest-in-class customer support crew works every day to assist our members succeed, by offering useful sources, vital account assist, and responding to member wants as they come up. They work each proactively and reactively to make sure that our members’ accounts are protected—in order that they at all times have peace of thoughts with regards to their cash.
The Yr of the Member—and a 12 months of success for our member assist efforts
Originally of 2023, we designated this “The Yr of the Member,” and our dedication to our members has not gone unnoticed. In actual fact, it’s been a monumental 12 months for Chime—we’ve obtained quite a few {industry} accolades and recognition for our excellent customer-centric method.
As we proceed to iterate, study, and enhance from each member interplay, piece of knowledge, and perception from our {industry}, we’re pleased with these awards—they function a transparent reflection of our steady dedication to elevating the bar for the {industry} and serving to our members obtain their monetary objectives.
A few of our proudest moments from the final 12 months demonstrating our distinctive product and buyer assist crew embody:
CNBC’s Disruptor 50 Rating
Could 9, 2023: Our journey in direction of our member obsession excellence started with a milestone achievement on Could 9, 2023, when CNBC introduced the outcomes of its prestigious Disruptor 50 listing—and Chime proudly claimed the fifteenth spot. This annual listing highlights corporations which can be disrupting industries to satisfy rising client challenges. We’re pleased with our rank and see it as a testomony to our dedication to innovation and our relentless pursuit of offering top-tier monetary providers to our members.
Newsweek’s Recognition for Buyer Service
August 30, 2023: Newsweek ranked Chime within the 4th place for customer support merchandise, an honor we share with different famend manufacturers like Constancy, Alaska Airways, and Hulu. We really feel this recognition underscores our unwavering deal with offering excellent customer support and constructing belief with our members. We’re repeatedly investing in additional subtle assist sources—like using industry-leading menace intelligence capabilities and rising the scale of our member providers crew—to make sure we will present the strongest protections and greatest service.
Investor’s Enterprise Each day’s Most Trusted Monetary Firms
September 25, 2023: Our dedication to being a trusted monetary companion to our members was reaffirmed when Investor’s Enterprise Each day revealed its fourth annual listing of the Most Trusted Monetary Firms. Based mostly on a June-July survey, we had been ranked third, after Schwab Financial institution and U.S. Financial institution. The survey additionally highlighted our second-place rankings for high quality, customer support, and costs. Within the general belief index rating for every type of corporations within the survey, Chime stood proudly at thirty eighth place.
American Banker’s Fame Survey
September 5, 2023: In early September, American Banker’s annual fame survey revealed that public notion of conventional banks took successful. Nevertheless, Chime was among the many non-traditional banks that noticed the very best degree of buyer confidence.
Finovate Awards Recognition
September 12, 2023: Our CEO, Chris Britt, was acknowledged as a finalist for “Innovator of the Yr” on the Finovate Awards. This prestigious award acknowledges people who’ve pushed their groups to perform nice issues. Chime additionally made its mark as a finalist for “Greatest Buyer Expertise Resolution” and “Greatest Monetary Cell App.”
American Banker’s Influential Ladies in Fintech
Could 8, 2023: American Banker talked about Chime Chief Expertise Officer Janelle Sallenave amongst an inventory of probably the most influential ladies in fintech.
PYMNTS Main Supplier of Private Finance Apps
October 16, 2023: Chime has been ranked because the main supplier of non-public finance apps for the fifth consecutive time by PYMNTS. This recognition displays our constant dedication to offering an modern and user-friendly monetary app to assist our members.
Whereas these accolades are a incredible approach to gauge our progress, we additionally know that by the numbers, our members’ experiences converse to our influence on their lives. Right here’s a more in-depth have a look at the numbers that showcase our dedication to offering straightforward and reasonably priced merchandise that enhance the lives of members:
#1 Most Cherished Banking App 1
Since 2020, Chime has proudly held the title of the #1 most-loved banking app, because of our members’ loyalty and optimistic suggestions, making us a standout within the fintech {industry}. What’s much more outstanding is that we proceed to lift the bar 12 months after 12 months.
One of many Most Downloaded Banking Apps
Chime has been probably the most downloaded banking apps within the US2 (Peer set massive banks and Neobanks) since 2020. Contemplating the competitors amongst massive banks and neobanks, we’re particularly pleased with this one. Our members’ option to obtain and use our app speaks volumes concerning the worth they discover in our providers.
It’s about greater than awards—it’s about our members
Chime’s journey in direction of buyer excellence isn’t just about successful awards; it’s about delivering on a promise to our members. Our dedication to offering an impressive member expertise is a every day follow, not only one to be marked with an award or achievement.
We’ve created a collection of monetary providers merchandise that immediately handle the wants of on a regular basis folks to assist them unlock monetary progress—and our members’ monetary well-being is on the coronary heart of all the things we do. 💚
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