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Within the aggressive panorama of non-bank lending, Pepper Cash stands out, not only for its monetary choices however for its distinctive strategy centered round individuals and relationships.
Ben McKell, nationwide gross sales supervisor for industrial at Pepper Cash, mentioned the corporate’s distinctive tradition, characterised by a shared dedication to success and assist, units it aside.
“I actually love the tradition that we’ve got at Pepper Cash and the individuals that every one need to succeed and see others succeed collectively,” McKell mentioned. “There will likely be fails alongside the way in which as effectively. However I do know, hand on coronary heart, that if I’ve acquired an issue, I can attain out to my direct report … or my colleagues and friends. It’s not simply work; it’s a household. And our dealer companions are an extension of our household additionally – we need to assist everybody to succeed.”
Ashleigh Pakis, mortgage specialist from Panache Monetary shared the sentiment, including that this facet additionally impacts dealer and shopper relationships.
“[Pepper Money] perceive the circumstances of individuals’s various conditions and the place they’ve come from – it’s extra of a personable relationship with the shopper, not only a transactional-based relationship,” Pakis mentioned, including that the main focus tends to be on long-term options quite than short-term fixes.
FinSelect Group’s managing director, Clem Kian, agreed that Pepper Cash’s company tradition made his dealings with shoppers simpler.
“[I’ve helped] numerous shoppers the place the choice, the answer that Pepper Cash has provided, has made an actual distinction,” Kian mentioned. “Any time I’ve had a problem, they’ve been very responsive and really useful.”
Many brokers additionally cited velocity and accessibility as being a dealbreaker in a number of circumstances.
“But it surely’s additionally the way in which they go about doing enterprise and collaborate which we recognize,” mentioned John Alvarez, director and investor at FinSelect Group.
Prioritising innovation
Barry Saoud, head of mortgages at Pepper Cash, mentioned it was necessary that Pepper Cash not relaxation on its laurels.
“We need to proceed to be that main first-choice non-bank lender,” Saoud mentioned. “We’re frequently targeted on bettering ourselves and our enterprise and higher supporting our brokers.”
This dedication manifests via ongoing product growth and innovation. Latest initiatives embody the introduction of self-managed tremendous fund lending, diversification of lending choices for industrial and residential sectors, elevated debt limits, and an unwavering dedication to industry-leading service ranges.
“We’re persevering with to reinforce what we’re presently doing and optimising to make sure that we’re delivering brokers the very best service,” Saoud mentioned.
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